We strive for our customer’s complete satisfaction with their purchase. If you are not satisfied, you may return your unused/uninstalled item within 30 days of the invoice date.

If you decide you do not want the item or you purchased the item in error, you are responsible for return shipping and a restocking fee of 20%. If the item is defective or we made an error of some kind, we will provide you with a prepaid shipping label for your return. We may request proof or a photograph of the damaged or defective product.

You are solely responsible for checking and following the shipping and packaging requirements of the carrier used to make the return, including returns for which the pre-paid shipping label is used.

If the product is under warranty, if we make a material error in an item description or if we make a shipping error, and you contact us within 5 days after you receive the item, we will ship at our expense a replacement for the defective or incorrect item and refund the cost of the return shipping after we process the return. If a replacement is not available, we will issue a refund when we process the return.

Returns are processed in the order in which they are received. Once the return is received, the refund is processed within 3 - 5 business day(s). Please check with your credit card issuer on the timing of receipt of your refund.

Return Procedure

Submit Return Request to  returns@fireplacepartssuppy.ca  Include full name, order number and reason for return. Someone will get back to you within 24 hours.

*Things to Know about Items and Returns

• For packages or items that appear to have been damaged in shipment, please contact us within 3 days of receipt. If we are not contacted within 3 days, we may not be able to file a claim with the carrier in time and, therefore, may not be able to replace the damaged item(s).
• Items being returned must be in resalable condition, unless an item is defective and is in its original packaging (including everything that was included with the item, such as mounting hardware, instructions sheets, etc.).
• In the event your items(s) do not qualify for a refund based on the terms of this Return Policy, we will notify you via e-mail and you must contact our Customer Service team to make arrangements to have the item(s) returned to you at your cost. If such arrangements are not made within 14 days from the date of the notice, we may dispose of the item(s) at our discretion.

Shipping Address 1075 Britannia Rd East Mississauga Ontario Canada L4W3X1